Policies / Terms

Customer Satisfaction Policy
Apeiron Packaging, a division of Apeiron Technical Products is committed to excellence in customer service.  Whether you need help determining the correct size case for your requirement,  finding the best "level of protection" & price, or designing and delivering a Rapid Prototype, we can help. If we cannot fulfill your requirement we will refer you to another supplier who may be able to. 

Quality Service and Care Policy
If you have any questions, have concerns with your product or service contact us by:

Best Way: customcase@apeironpackaging.com

Calling: (315)-292-0288,  Monday-Friday, 9  a.m. - 5 p.m. EST  Fax: (855) 615-9308 Toll Free

Sending us E-mail ( preferred method) at one of the following addresses:

For product questions or assistance:  customcase@atpcustomcase.com

Terms and Conditions

Guarantee/Warranty
Apeiron Ppackaging guarantees your satisfaction with any product purchased from us.

All Deluxe  Roto-Classic Cases, Roto-Rugged Cases, and Shipping Containers carry a one-year manufacturer’s warranty against defects with the exception of hardware.

All Storm Cases carry an unconditional lifetime guarantee of excellence. Pelican Products directly, will guarantee the product for a lifetime against breakage or defects in workmanship. This Guarantee is void only if the Storm Case has been abused beyond normal and sensible wear and tear.

Returns
All Sales are Final. 

If you are not totally satisfied with your order after you receive it, return it within 30 days with delivery charges pre-paid, proof of purchase enclosed and in its original packaging, to origin. There is a 30% re-stocking charge. Refunds will be issued as Store Credit. Please call for the return-to address.

All returns must be authorized to ensure prompt handling and proper credit.

Payment and Open Account Eligibility
All payment must be in U.S. funds. For immediate processing of your order,  Apeiron Packaging  accepts Visa, MasterCard, and Discover. You must provide a credit card account number which is issued in your name or which you are authorized to use.  Credit Card Address and Ship To address must be specified on order.

Fax: (855) 615-9308 Toll Free

Establishing an Account     Important !

All customers  must pay by Credit Card or In Advance until a payment history is established.  Once a customer has purchased $2,500.00 worth of products they are eligible to apply for an Open Account,

Orders are accepted on Open Account for customers having an acceptable credit rating. You authorize us to ask trade references to furnish us with employment and credit information, and you consent to our checking and reporting personal and/or business payment and credit history. We reserve the right to deny this option.

Charges related to your account
Customers agree to pay all fees and other charges incurred with your order including all applicable taxes. Interest charges may be added to any past due amounts at the lower of 2.0% per month or the maximum rate allowed by law. Acceptance of late or partial payments [even if marked "Paid in Full" or with other restrictions] shall not waive any of our rights to collect the full amount of your ATP charges. Notice of any disputes must be in writing and received by us within 30 days.  Customer agrees to reimburse us for reasonable attorney's fees and any other costs associated with collecting overdue payments.

Pricing
Pricing shown is subject to change without notice. We welcome the opportunity to compete against competitors pricing on custom designed cases.

Sales Tax
For those residing in New York State, the following sales tax may apply:

• New York State 8.25%

Freight

Most cases ship UPS Ground, Next Day Air, 2nd Day, or 3 Day,  please specify.  Other arrangements or carriers may be used. Certainly, we will work out the Best Way on Custom Case Requirements.

Damages/Shortages
Please report claims for concealed loss or damage to our Problems Department immediately. All containers and packaging materials must be retained for inspection by the carrier.  Claims must be filled with the common carrier by the customer within 15 days of receipt of the shipment.

© Copyright 2010 Apeiron Packaging. All rights reserved.  Please read Terms and Conditions.

 

 

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